The Gatsby Hotel

Although on a busy street, the location was convenient to subway and restaurants. Firstly, I showed up and the front door is completely broken and wide open. Anyone could enter at anytime despite having a key fob otherwise if the door were working and could actually open and close. This immediately felt rather unsafe as I was not aware when booking or told before hand. Next, the staff was not helpful, impossible to contact and rather rude to me when showing up early. The front desk worker said my room number out loud multiple times and was very unsafe as well. After being given a key, my door actually had a padlock and I had to wait an extended period of time for the code. Then the man with the code said my code OUT LOUD in the hallway, again very unsafe. The room itself was small but clean enough for a one night stay. The staff in the morning could not have been louder though starting at 6am with slamming doors and dropping cleaning and maintenance items that were spread throughout the hallway. We also were given a room in the basement with essentially only a 1.5x1.5 foot window

It's a hotel, you can sleep in it. That's about it. No hot water, broken shower handle - not possible to even close the water fully. Complete silence from management (so far for a whole week) about getting even a partial refund. You would think for the $500+/night they charged me, the legally required basics would work.

Very disappointed: basement room instead of city view and rude staff What I didn't like: Unfortunately, this hotel ruined my trip to New York. Our booking said the room had a city view, but we were put in a basement room with no view at all. The bed was so narrow that my friend and I (both slim) barely fit. My husband and I would not have fit on it at all. When we asked to change rooms, the staff member said there were no other rooms available. I then asked for a refund so we could go to another hotel, but they refused. Our problem was never solved. During the whole conversation, the staff member kept eating chicken, which felt very disrespectful. I have never seen this kind of attitude toward guests. During our three-day stay, nobody came to our room even once. There was no cleaning, and the trash was never taken out. I do not recommend this hotel. Also, instead of a key card, we were given a piece of paper with a code to enter our room, while other guests had regular key cards. It felt like we had gone back in time. I honestly got the impression that they gave us some kind of staff room rather than a real guest room.

All was perfect

None of the rooms in the hotel had working card keys. There was no working hot water in the room, the shower/bath tap did not work and was in fact completely off the fixture (see photo). The room safe was also not working. The room had poor sound insulation from cars and pedestrians from the side street and sounds from the street could be heard all night disrupting sleep. Staff member at reception Marcella was helpful, but the other staff member was unfortunately quite rude and unhelpful when help was needed to access my room (since no card keys in the hotel worked) in the evening.

Location was great! In a vibrant neighbourhood very close to the subway, eateries, and a Wholefoods. Beds were also comfortable. Water pressure in shower was good. You couldn't open the windows at all, which made the room very stuffy. We wanted a kettle for our room, which they didn't have - a small thing that makes a big different, especially if you're from a tea-drinking country! The bathroom was also quite worn out and needed a deep clean.

Superb

Nothing Dirty, broken, disgusting, noisy, old, ragged, mouldy, stinky, dangerous.

The property itself was fine, other than being a bit noisy and the front door had stairs to the lobby with no elevator (luggage was a problem). My only other complaint was that when I arrived to check in, I had to wait 25 minutes because the front desk attendant was gone. He “ran to the store to pick something up” I probably wouldn’t stay here again, simply because it’s just not worth the price they charge.

Bad

Exceptional

The hotel was clean, and everything was as expected from the pictures. The location is a plus, very close to Soho and Noho, very accessible to train stations and also there are a lot of options to grab a bite or a drink nearby. The only thing is that the price for this specific time of the year is way too high for what you are actually getting. But everything was clean and proper, and the staff was very helpful and friendly.

The hotel could be better maintained, the room phone wasn’t even connected to call front desk. Bathroom tub and fixtures are old and outdated . Bathroom itself needs to update . The blind in my room was not able to open fully . Ac is very noisy

Location was convenient, and the staff were accommodating in storing our luggage before checking in and after checking out. Our room was in the basement - windows directly onto the street and sidewalk at foot-level, so the street and foot traffic was loud throughout the night. Loud pipe/plumbing noises throughout the night. No hot water in the shower. There were bugs in the room when we checked in. There was also a problem at check-in (at around 5pm when the room should have been available) so we had to leave our bags and didn't have a chance to freshen up before going out in the evening.

Staff very accommodating. Room was clean but very noisy from traffic on E Houston Street. Hot water literally took 10 minutes or more to arrive in the shower. The “Resort Fee” was unwelcome and for what reason??

I chose a room on booking.com in Gatsby hotel marked with “No prepayment needed-pay at the hotel” script, but they still charged me the room days before I arrived, so I didn’t have the chance to walk away without paying after seeing the unacceptable conditions. I got a room that was in the basement with a view on the pedestrian’s feet on the pavement, not reminding the photo on booking.com They also couldn’t provide me a key or card to open the door of the room with, I was told I have to ask the receptionist’s help each time I want to enter the room who would come with me to the basement each time I want to enter and open my room for me, during the whole 4 days of staying. Of course I didn’t accept the room and left as soon as I faced all these issues. Finally booking somewhere else in the last minute after leaving was a massive loss of money. The least I expect after this is to get back the FULL AMOUNT of the prepaid amount. But they still kept the fee of the first night, and I cannot accept this. I think this hotel is a scam as it is, worth to avoid.

Superb

The place was clean and the check-in was fine. However, there were some major problems that may have been fixed by now: 1) the electronic key making machine was out-of-order so you had to wait for staff to open your room, 2) the AC control didn't work, 3) the shower would NOT heat up.

Superb

The location is close to a station The room was small, I guess average NYC size, for the price was poor, exposed wires, tv didnt work, rusted chair, dusty floor, The best thing was the huge air con, was loud, but kept you cool The key cards didn’t work so had to be let in by the front desk every time , and if the one person was on a break you’d have to wait till they finished or use the master key , leave your door open and come back down to give the key back , the rooms were dust, dirty floor, cracked paint, mould in the shower, exposed tv wires, rusted chairs .