Hotel Indigo Lower East Side New York by IHG

Roof top amazing

The hotel is very noisy with the club on the 14th floor.

Staff are always helpful. Property is well maintained. Located in a perfect spot for us to visit our son. Close to Katz deli, CVS and many restaurants.

Bbvvvmmcc

Excelente hotel, limpio, seguro, bien centrado, con bar espectaculares, buen precio y una vista de NY impresionante, buena comida, piscina y buen roof top.

I had a much nicer room last time Larger with a better view

Room v clean all good definitely return

Pool needs to st a y opened later but great environment and fun time

Very clean rooms. Would have liked a water station. Location for us was key.

Clean and nicely appointed room, excellent location

Staff was lovely Area is super

Super rude manager, we got to the hotel and the pictures were very deceiving I wouldn’t recommend staying here!!! The rooms looked nothing like what it showed extremely disappointing

In general the pool was a complete letdown for me. The genuine value add over any other, significantly cheaper locations around is the rooftop terrace. But you can go there from the street anyway. So, I would question why IHG reputation likes to suffer with this hotel?

The cleanliness of the hotel and the politeness of the staff were both great. I have no complaints about the customer service we received. Unfortunately, everything else was disappointing. The hotel looked much nicer in the photos than it did in person, which was misleading. I specifically chose this expensive hotel so my kids and I could enjoy the holiday weekend, spend time at the pool, and watch the Fourth of July fireworks from the hotel. When we arrived, we were informed that we wouldn’t be able to access the pool or watch the fireworks because there was a private adults-only party taking place. We were told we would have to pay an additional $40 per person just to enter the event. That was never disclosed when I booked. The staff said an email had been sent out in advance, but because I booked through a third-party website, I supposedly didn’t receive the information. Regardless, guests should have been made aware of such a major restriction before arrival. The following day was much cooler, so we missed the opportunity to enjoy the pool altogether. To make matters worse, there was a block party directly outside the hotel on the night of the Fourth that lasted until around 4:00 a.m. The walls and windows offered very little sound insulation, so we heard everything and barely slept. We were also told parking would be $70 per night, but it ended up costing $90 per night instead. After the disappointments, we left early.

Great location- close to some awesome restaurants and walking distance to shopping in soho

Our corner room was a true urban oasis. Having the extra space and natural light from the large windows made the room feel incredibly expansive, offering stunning views of the Manhattan skyline. The hardwood floors and contemporary artistic decor gave the space a chic, local vibe. It was also perfectly soundproofed, ensuring a restful night’s sleep away from the bustling streets below.  The hotel’s amenities truly set it apart. We loved having the in-room Keurig coffee machine for a quick morning boost and indulging in the luxurious C.O. Bigelow apothecary bath products in the modern bathroom with its rainfall showerhead. The crown jewel of the property, however, is Mr. Purple on the rooftop. Sipping crafted cocktails while taking in sweeping city vistas and enjoying exclusive access to the heated outdoor rooftop pool elevated our stay from great to unforgettable. The 24-hour fitness center and welcoming lobby café were also fantastic touches.  I highly recommend this property to anyone looking for a stylish, comfortable, and perfectly located stay in New York!

I booked this hotel because it said it had a pool meanwhile the pool was out of order when I asked for how long they told me months? So why are you advertising that you have a pool as amenity if it’s been out of order for months?

The pool is no longer functioning!

I got there on Friday where I was met by staff that were not very welcoming. It’s hospitality is what I’m asking for not my ass kissed…. yes it was overcast day and raining Saturday but the pool was closed until further notice. Nothing gf on the very limited breakfast menu. I wanted a strawberry matcha but they didn’t have any flavorings- nothing. They gave me Splenda. There were a few nice staff I would say. The room was clean enough and it was spacious good for 2 friends. Absolutely fantastic location… I wouldn’t stay here again tho due to overall cleanliness and staff’s lack of hospitality…

Will not be back.