The Greenwich Hotel

Great neighbourhood, great pool & gym and wonderful service Courtyard is a lovely retreat from the city and hot weather

The pool is divine, and the service is impeccable. We loved our stay! Room was not ready at check-in time.

Staff were incredibly friendly, accommodating and made our stay feel like home from home!

The rooms are always nice and clean. You feel like you’re coming home. The staff treats you like family and you feel like you’re sitting in your living room having a cocktail. Nothing

Nice vibe friendly staff great courtyard …. But was over priced vs peers (may have been fashion week pricing) Paparazzi

We checked in, looked at our room and decided to leave. The hotel simply does not live up to its reputation. Dark and cold vibe, small room with very small bathroom, sink that did not drain properly. Kind of a glorified Marriott vibe.

This is my favorite hotel in New York. I like everything. This is my fourth time staying here and I have never been disappointed. The atmosphere, the location, the service, the food - everything is great.

Very baby friendly We going to come back again for every trip to NYC

We had an extremely warm welcome on arrival, and help with our luggage on departure, for which we were grateful. The hotel pool is amazing. The restaurant, Locanda Verde, is exceptional. We enjoyed having breakfast in the leafy courtyard. I thought the "Grandmother's Ravioli" on the restaurant menu was not very special.

So I was a little challenged when shopping etc

The understated elegance. Lighting. Decor. No charge for the snacks. Toiletries. Towels. Drinks. Pillows (too flat) , tv (remote didn’t work), clock radio (couldn’t get blue tooth to work, alarm kept going on), toilet (didn’t flush completely). Sitting chair (small uncomfortable)

Now our favourite nyc hotel. One can tell that De Niro put part of himself into this exceptional hotel. Each room is different, the lounges feel like you are at home and the food and warm service were excellent Restaurant books up quickly and reservations should be made well in advance

Home feel and super kind staff

The spa.. which we had high expectations of has no jacuzzi , the steam room wasn’t working in the men’s that day and the gym is fully equipped but smaller than it looks in pictures . We have stayed in high end hotels all over the city and although the staff are lovely , it’s a notch below some of the others for the cost .

Pool sensational and very relaxing Nothing

Ambience, very friendly staff, food, service, speed of service. Bed comfort. location. Great shower. Great amenities in the room. Besides the bed, the other furniture is kind of tired, not comfortable. Hard for two to do room service- guess I need a bigger room. Sink was made for someone about 4’10”, not 6’2”.

Everything! Nothing

Clean. Professional. Elegant. Friendly.Safe. Lovely bed and linens It’s a little pricey

The spa is lovely, but......on the first trip the showers were so hot it was dangerous and could not be used. I informed the staff who had already been informed by several other guests, apparently an engineer had been called. Two days later and the exact same thing happened, it turns out they didn't call an engineer and no one could use the showers safely. I informed them again and they said they would put an out of order sign on until the engineer arrived - they didn't. I was brushed off with an insincere apology and no acknowledgement whatsoever that it had impacted my whole experience twice, its a bit late when you have a head full of shampoo to realise the shower has got so hot you can't stand under it and the gauge doesn't work! The front desk except for the senior guy checking us out at the end were over all poor and sadly slightly rude at times. The level of service was not the standard I expect when I am paying over $1000 dollars a night. I have stayed on Manhattan countless times, and some of the cheaper end hotels have had better room sizes, better front of house and overall better care of their guests.