W New York - Times Square

Staff was incredibly nice and Direct Access to Times Square if you want to be in the mix of it all! Bellman went above and beyond, probably the highlight of my hotel experience! Top notch! The entry at the street level is a lot outdated, the water installation, which must be for someone the second door, smells musty/moldy and it looks stagnate with moldy areas when you look up. Room was a bit dusty and A/C was working well enough, but didn’t work very well. It did help when we had shut the windows all day tho. I didn’t give staff an opportunity to make it right, only told them it ran warm during checkout.

Great stay comfortable beds

After speaking with the staff about the multiple issues, we were told there was nothing they could do other than offer us an upgrade for an additional charge. I decided to pay for the upgrade, hoping the larger and supposedly better room would improve our experience. Unfortunately, the upgraded room had many of the same issues, along with several additional problems. At that point, I decided not to complain again since the only solution we had been offered the first time was to pay more money. My family and I visit Times Square about once a month and typically stay for 3–5 days, so we have stayed at many different hotels in the Times Square area. I have plenty of experience to compare this hotel with others in the same area and price range, and unfortunately, this was by far one of the most disappointing experiences we’ve had. This is actually my first review on Expedia, and unfortunately, this hotel absolutely earned it. Save your money. There are much better hotels in the same area, at a similar price, that are far more deserving of your business

Bad

I stay here every time I visit NYC, and am never disappointed.

Clean hotel with helpful front staff and friendly daily maid service. Hotel is a little tired and could use a refresh. Also, not all elevators were in working order when we were there. For half of our stay, floors 34-57 only had a single working elevator. We waited 10 mins for an elevator in the morning and it was nearly full. Others on the way down were not as lucky and had to wait longer.

Proximity and amenities

We absolutely love the hotel. The location was perfect. The room was clean and comfortable.

The location It was dirty, very humid and moldy. Need upkeep and update

The atmosphere, the decor in the room. The location They don't have tap pay. So u have to carry your wallet

Staff were very helpful and friendly. Room was not too noisy and temperature control was effective, despite what I may have read on Reddit. Getting in and out can be tricky because it’s Times Square and some street noise is to be expected, but it was all within perfectly acceptable range. I went with a child and we shared a room just fine, stayed there to be close to the Richard Rogers Theater without paying Marquis prices. Room much bigger than other budget hotels in the area. Valet parking attendants were very efficient and helpful. No surprise fees applied after the fact.

Great location. Dated bathroom and bedroom. Carpets need to be updated too. The initial entrance is very dated and desperately needs a refresh.

Only issue is self parking is not directly where the hotel is so carrying a lot of bags can be a hassle. Otherwise, W hotel is a great place to stay; highly recommend. Special mention to Monica and Nook for their excellent service; they went beyond customer's expectation ensuring our satisfaction with our stay. Monica gave recommendations and suggestions how to make our stay in NYC the best. Our first impression with the hotel staff made all the difference. We would 100% stay with them again for another trip.

Clean room

Staff was really nice and efficient. Any request was always dealt with very fast.

Terrible experience Everything

Very good

The room was very nice and the staff was super friendly

Great experience amazing staff

This was a trip with my daughter to visit colleges and her first time in NYC. W Hotel is in a great location, right in Time Suare. It's stylish, with great lobby/social area plus two restaurants on first floor. Easy for shopping, Broadway shows, etc. Room was larger than I expected for NY, clean and well stocked. I would definitely stay there again.