Canopy by Hilton Portland Pearl District

Hotel was very centrally located with lots of restaurants and shops around it. Felt safe. Lobby was nice with a nice bar and free coffee. However, the carpet in our room looked quite dingy -should have been cleaned better or replaced. Drapes were not able to be fully closed.

Pleasant, friendly check in. Nice they offer valet. Loved the vibe of the hotel. Good food, order at bar but do bring it to you.

The hotel was without hot water and we weren’t able to shower for two nights

Exceptional

Shabby carpet. Room did not have soap for bathroom sink. Had to ask for towels.

The room design was excellent and the staff so friendly and accommodating!

The room wasn’t wiped down.

Room was clean and spacious. No mini fridge

Superb

Unfortunately, the hotel could use better housekeeping and maintenance. The hallway carpet was dirty, the concrete floor in our room had what looked like stained boot prints, the curtains were hanging off the track, and there was no refrigerator. The area rug under the beds was worn and had pulled loops in the carpet that should have been trimmed, making it look shabby. Overall, we slept well, but the room didn’t feel as well-maintained as we expected.

晚上走路小心某些街道

The furniture is a little used but all in all, beautiful experience.

Great service JR in front desk was super helpful

What disappointed me was how the situation was handled afterward. After discovering that the rear window had been smashed and our belongings stolen, I asked the front desk if I could borrow a vacuum or a broom to clean the broken glass from the trunk so we could safely continue our trip. I was simply told they didn't have either one, and no alternative assistance was offered. What was even more concerning was that the valet stand directly faces the parking lot in front of the hotel. That morning, at least 10 vehicles in the lot had their windows smashed. Given how visible the parking lot is from the hotel, it was surprising that no one appeared to have noticed or warned guests. The most upsetting moment came when I asked whether this kind of incident happened often. The staff member's response was simply, "That's why we offer valet parking." I found that response insensitive and completely lacking empathy. I don't blame the hotel for crimes that occur on neighboring property. However, I do expect hotel staff to show compassion and make a reasonable effort to help guests in difficult situations. Unfortunately, that was not my experience. I hope the hotel improves how it responds to guests facing incidents like this given it may happen quite often in this location.

Superb

Great facility. Well designed and clean. The front desk staff varied in helpfulness which is my only negative thing to say about my stay.

The staff was so friendly-the room was clean- loved the hydration station!

The value was not acceptable. I feel they exagerated on the info and other hotels in the area were nicer.

There was no breakfast and the hotel was very booked wthout enough hellp to check us in. The value was not acceptable. I feel they exagerated on the info and other hotels in the area were nicer.

Clean room, friendly staff, and overall a nice stay.