Hilton Richmond Downtown

Felt right at home

na

Great location and staff! Overall property is great but the bathroom was a little rundown.

El personal muy educado y eficiente todos los que estaban en la cafetería fueron muy amables

Absolutely would not recommend staying in this hotel. It is old, dirty, and not well-maintained. To start, the doors in our room did not fit the door frames so we constantly had to force open and close. The bed frame was peeling apart at the headboard just above the pillows and had shavings of material falling off. There was pink mold all over the shower head. But the biggest issue of all was the extremely loud, jarring A/C system. Anytime the A/C unit started up or turned off, there would be several loud clicking noises from the thermostat followed by loud mechanical grinding noises coming from the unit. We could not sleep at all - it would jolt us awake every time. We were first told we could not change rooms because they were sold out, but after their technician confirmed the system was broken, they moved us. The second room was somewhat better, but the A/C unit was still too loud for us to sleep well and the room still had the pink mold and door issues. Overall, very poor experience, especially when this was supposed to be a break without young kids but instead we find ourselves getting worse sleep than we're used to.

The pool was ice cold the thermostat was broken it was hot I went down to the front desk they said someone would come and look at it no one came the pillows weren’t comfortable beer caps all over the outdoor area by the pool

This was, by far, the worst Hilton I’ve ever experienced. We booked our room (which wound up being room 742).

Exceptional

The beds were comfortable

Friendly customer oriented staff. Very helpful and pleasant..Room very clean and comfortable!

Great hotel!

Superb

front desk staff was very helpful.

Had to beg for housekeeping service because it was non existent, but overall the hotel is pretty nice inside. Our bathroom could have been cleaner, but the room itself was modern and nice. Loses stars because the location is garbage. Richmond is not a safe city to walk around and the location of the hotel is very inconvenient and there is literally nothing there except lots of homeless people. Also their parking is $50 per night and 20 seconds across the road is $22.

Door when we checked in.

Bar staff were great. Rooms were clean but the hallway and over upkeep needs improvement.

Service Na

Wonderful hotel and staff.

I would give the hotel a 9 or 10 out of 10 based on cleanliness, staff, amenities, etc. This is in no way a function or fault of the hotel, and no way they can control this, but it was extremely loud all night as it seemed everyone with a motorcycle or aftermarket exhaust on their car drove back and forth all night. We had a corner suite on the 6th floor so maybe it was the location of our room, but this made our stary less than desirable. It was a Sat night so maybe that lead to it? The hotel is great and if it wasn't for the noise factor I would go back here again and again.

Good location if you’re looking for a spot downtown. The Hilton wasn’t as nice compared to others I’ve stayed in. Biggest issue is parking if you’re driving there. The only options were valet or city parking. We tried city parking at first but we ran into issues, so ended up doing valet.