Homewood Suites by Hilton Richmond - Downtown

Exceptional

Location No air conditioning when it was 100 degrees outside and extremely warm in the room

Convenient and the staff are great

Breakfast was good. Waffles, oatmeal bar, cereal, muffins, toast, eggs, chicken sausage, potatoes, juice and coffee, etc. The rooms were nice and clean. They were short staffed so our 3:00 check in didn't happen. We had 2 rooms, one was ready long before the other. We were there around 5, and had planned on naps after driving before our evening concert, but didn't get to have one. We asked if we would be able to get a discount and the man at the desk said yes, but we have to call in for it. It was only about a 15 minute walk to allianz amphitheater, so that was nice. There are several restaurants that stay open late, within walking distance as well. We asked the front desk for a recommendation after the concert and the woman said she had just eaten at Penny Lane only a few minutes walk away. It was so cute and quirky. Affordable and delicious too. The hotel layout is kinda weird with the shared hotel and our parking elevator was busted so we had to walk a couple minutes more to the next floor. I'd still stay there again though.

We sampled their charcuterie board, had a few cocktails and enjoyed the evening after a three-hour drive from the Greensboro NC area. Perfect way to wrap up the travel day!

The suite was very comfortable.. the staff pleasant and helpful, breakfast was great.. especially the chia and oats, conveniently located..close to everything!

This worked well and was convenient for our family of 5. The parking garage is tight, but convenient.

Horrible

Very good

Very convenient location.

A little hard to find the lobby for checkin. Really? paying for parking?

Room was clean and stocked with essentials. The staff at the front desk was very accommodating and friendly. The continental breakfast had a nice variety of options and well prepared. We will definitely come back!!

My husband had place the no disturbed sign on our door and around 9am, the room door just opened without even a knock from the cleaner. That was very weird and disturbing to say the least. Finally, it is not easy to locate your property as it is like two hotels in one. This should be written on your website in advance, so that guess know this. That would have been so very helpful so we did not spend like 20 minutes trying to figure out how to enter the right property and maybe use the garage as the street address. Not sure. It was just confusing.

2 weeks before our trip the hotel sent an email to cancel the booking unilaterally citing “HVAC” issues. You could still book the same rooms from their website or Expedia but they were now double the price! They must’ve seen high demand for the weekend (a convention was going on at the Greater Richmond Convention Center), and they canceled booked reservations to book the same rooms for double the rate. This is price gouging at its worst! And they’re liars. There was no HVAC issue. I hope more and more people go online to expose these frauds, and some actually take them to court….

Good

They canceled our stay and...

They canceled our stay and then didn’t help us at all with finding a replacement despite multiple emails

I enjoyed the room it was comfortable have a very nice amenities and the staff was cool.

Breakfast did have many options but nothing that really stood out. Free parking was great! Actually finding the way to the hotel from the parking garage was terrible. There's got to be a better way to provide directions.

Exceptional