Residence Inn by Marriott Richmond Downtown

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Our room was spacious and comfortable. We didn’t use the kitchen but would have appreciated it on a longer stay. Bed was comfortable. Breakfast offered hot food and a good oatmeal bar, plus the usual pastries and cold cereal, but was short on fruit. Valet parking staff kindly helped patrons get to their cars in a downpour that flooded the streets. Desk staff when we checked in couldn’t tell us whether street parking rules applied on the weekends and didn’t seem to understand our question about whether the parking lot close by charged you every time you went in or out, or what to do if the gate was open when you parked but not when you departed.

The location and facilities were excellent Parking challenge downtown, an additional cost to consider.

Exceptional

AMAZING STAFF

It was high level hotel with excellent services. Location was super. Everything was great.

Everyone and everything was good. David in the dining room was super nice. He went above and beyond to make sure we were satisfied. The front desk staff and Melvin from maintenance were so very helpful and friendly. I was disappointed that WiFi was not free. Thankfully I was accommodated.

Staff were friendly Parking, paid for parking in the VCU public parking

Everyone and everything was good. David in the dining room was super nice. He went above and beyond to make sure we were satisfied.?? The front desk staff and Melvin from maintenance were so very helpful and friendly. I was disappointed that WiFi was not free. Thankfully I was accommodated.

Had to pay for parking

Very nice hotel in a convenient location.

Clean spacious rooms. Friendly staff

No comment

Very good

However: 1. Flapper valve in toilet needs to be replaced. It no longer holds a seal when closed. Toilet flushes continuously. We told staff on our way out. It seems they were likely to fix it and were apologetic. 2. The room had an iron but no ironing board. Looks like closet had a place for one. We used towel on bed as our board. 3. The room has no safe. Seems odd for such a spacious room. No issues but odd. 4. The desk work space had a large power strip which is nice. However, it did not work. We plugged it into every available outlet to no avail. We left it unplugged. 5. The left side of bed had no tech outlet. Odd that only right side had tech outlet.

Restaurant inside hotel closed early.

Parking was expensive and there are much cheaper options in close proximity. I wish that it was clearly noted the breakfast was not included. At a minimum, for the price being paid I think morning coffee should be offered.

Easy access right out front parking/valet

Wonderful stay. Very friendly and helpful staff. Great location downtown. In the evening I just sat in the courtyard and had a drink.