Wingate by Wyndham Richmond Short Pump

Clean room good view

Room was VERY clean! Pool was out of order along with the one elevator. Place needs a little TLC, but overall, it was a great stay!

Pool closed for maintenance (it's summertime!). No air conditioning in the Fitness Room (87 degrees; it's summertime!). Breakfast bar lacking bacon, cooked oatmeal, some type of potatoes (see Hampton Inn's breakfast bar).

Not a great experience. After coming to this property regularly for over 3 years.

Upon check in , the temperature in the lobby was upwards of 90 degrees. Staff was absent, when they did show up they were rude and seemed agitated. The room I was assigned had a hole in the ceiling and another in the wall. The television and two of the light fixtures did not work.

Room clean

The hotel was one of the nicest hotels i have ever stayed in. It was quiet, clean and a lot of space, we had a double queen with ref, coffee maker and coffee pot. Aisha at the front desk was very kind and helpful.

When we're in town, this is our go-to property. Its clean and comfortable. The breakfast is nice. Its quiet and has a great location for our needs. My only negative is that in certain places, like a pillar in the lobby area(peeling wallpaper) and the elevators,(paint chipping and dirt marks on the outside) it needs a little maintenance. The rooms are perfect. Will definitely continue to stay here

Will stay again

The room was very clean and comfortable, except that there was no body wash in the shower and there were only two bath towels in the room. The staff was fast to respond when I reported the issue and responded with extra towels and body wash. The breakfast was hot and fresh, but wish they had other options for milk other than just 2% as some people cannot have regular milk. The air conditioning was not great, it was either too hot or too cold in the room, and the rest of the building was hot due to the construction on the different floors. The guest laundry room was dirty, and only washer worked and was falling apart and was filthy. There were wires hanging out of the ceiling on the 3rd floor due to new wiring being put in and that is where the laundry was. The only working ice machine was on the 5th floor, but there was no signage or notice to let you know this until you went to each floor looking for ice. The pool was out of service, the dining room was hot and loud during breakfast due to construction. The elevator was extremely hot and smelled. I paid over $500 for my stay and had to listen to neighbors in the room next door being very loud until after 1AM which kept me from sleeping on more than one night even after I reported it to the desk. If I had not needed to be so close to VCU hospital, I would have gone to a Motel 6 for a better stay. Not a good impression for a family member of a Wyndham owner.

Room nice and cool during stay. A bit worn, but clean. Plastic cover over smoke detector. We removed during our stay.

Convenient location but the hotel is really worn down!

Water damage, ice machines broken but convenient to mall.

Always sleep great here

my last evening there my room was not cleaned

The hotel has some renovations going on. This did not affect my stay. The room was nice and clean as well as the bathroom. The staff were all friendly and helpful.

The breakfast was standard for hotels like this but we were not expecting more, and it was all served with care to keeping items the proper temperature (some hot items like eggs and sausage, baked goods, yoghurt, etc). The coffee was good. A wider variety of fruit would be nice. The hotel's lobby was being renovated when we were there, so it was a little awkward to come in through a side door and then have the closed off lobby across from the breakfast area, but those things happen (good the hotel was keeping up with renovations). After driving for several hours, we were ready for a walk when we got there. Surprisingly, the hotel was set in an area where we could actually walk around a residential (apartments) and commercial area with some ease (sidewalks, not too bust back streets off main roads). That was a small plus for us.

The hotel is not terrible, but the experiance had to be one of the worst ever. First off, after checking in I get my notification from my bank on the charge. The amount I was charged and the amount on my receipt was 2 different amounts. After going down stairs they informed me that the extra money was the security deposit. I said that was fine, but there is not a single piece of verbage on this paper saying how much the security charge was going to be. I am fine with paying one, but you must inform the card holder of the amount of a charge. Secondly they were in the middle of a lobby construction project and data cable install. The lobby/breakfast area was 80 degrees. The 3rd floor was the only laundry. The guys running the cables left cables all over the place in a partially dark half way and me and my child tripped on them multiple times. Lastly, my 4 year old development a rash on half his body after being in the pool. I asked the front desk staff for copies of the pool chemical record and have yet to get them. Asked the front desk staff for a phone or email for the manager and was given a wrong email address of the “acting” manager. 4 days later I did recieve my security deposit back which they incorrectly did. They refunded the original room rate/security original charge, and then re charged my card 4 days later for the non security deposit amount. After multiple calls and a fake email address, this is the review they get. My 4 year old had to see a doctor for the rash.

Many of the ice machines were also broken, so people meandered around with their buckets searching for ones that worked. Breakfast was nothing special. Scrambled eggs, waffles you can make yourself and put some syrup on, cereal, the tiniest yogurt I’ve ever seen, bread, bagels with no cream cheese, juice, coffee, and greasy sausages. The maid came to the door before 9 on Sunday morning, luckily we had the lock on so she couldn’t come in and wake my grandson. I feel we could have saved money and gone to a cheaper hotel for the same quality, so we were disappointed. The ads make it look wonderful, but it’s not all that. When the maid did come to the room we were told she only had 1 rag and 1 roll of tp and couldn’t get more because it was time for her to leave. Front desk staff were usually in a chair at the back texting, so we had to wait for them to finish their conversation. Won’t stay here again.

Mid July 2026 stay. The lobby was under construction, so there was a little inconvenience there, but nothing major. The ladies setting up breakfast and cleaning that area were really good and nice. There was food all over the 4th floor halls. The air conditioning did not seem to be working correctly in the hotel general areas. It was quite warm and they had a fan blowing in the breakfast area. Our room was just run down. Water damage on the bathroom ceiling where the repair kept flaking off all over the floor. One of the elevators not working. Only one ice machine working. The hotel is in a great location, but seems like time is taking it's toll on it. More updating needed.