Wingate by Wyndham Richmond Short Pump

Clean, spacious rooms. Great breakfast. My only quibble is that I’ve visited this hotel twice, six years apart, and on each visit they had huge industrial fans set up in the lobby to dry out a flood. The noise made it difficult to carry out a conversation at the reception desk and it did carry through to the breakfast area too.

There was no cable service , so no TV. I should have been informed. I had to find alternative arrangements at the last minute which were more expensive.

Definitely call before booking here! When I arrived, there were fans blowing everywhere from a recent water leak, and electrical wiring hanging out of everywhere. Truly everywhere. My backpack got caught in some in the hallway walking to my room. My room had wires hanging out everywhere and construction dust all over the floor. There was nothing online indicating that the hotel was in this condition or discount offered. I was going to suck it up and do my work for the evening, when extremely loud drilling began in the room next to me. 11/10, truly painfully loud. Even if I had headphones and earplugs it still would have been way to loud to have gotten any work done. I checked in at 3pm and left at 5pm and just drove the couple of hours home. The staff said no refunds would be offered. The crew working on the wiring were surprised that they put a customer on the floor where they were working, much less the room right next to them drilling. This is literally the first negative review I've ever written, but please save your money and go to another similarly priced hotel nearby. I flushed $170 down the drain booking here.

Quiet area. The room was clean and the shower pressure was really good. The breakfast was okay. The AC was okay. It was right up next to the bed so the airflow was blocked.

Was not aware the hotel was having work down and being rewired prior to booking as I would have chosen to go elsewhere. The internet was so weak that my laptop would not stay connected. The TV lost service and kept showing as channels not available.

My husband is disabled & we were traveling for medical reasons. He's partially paralyzed but the roll in shower was perfect for his needs. The room was clean & comfortable. The breakfast had everything we needed to start the day. The location was easy to find & plenty of shopping & restaurants around.

I like the convenience that the hotel was two local stores as well as to the place I needed to travel to the next day. I did not like being able to hear some of the other guests when they walked in the hall. I also didn't like that there was only one operational elevator.

Water leak, large noisy air machines going 24/7. Room a/c noisy. However, room was large, mattress and pillows great.

Lady at front desk was wonderful. After driving all day and to meeting a pleasant, helpful person first makes my day. The lady at breakfast was also friendly and helpful. The room however someone forgot to run the sweeper?? We have stayed here often and the staff makes this motel the place to say.

The water damage to the lobby was noisy and caused it to be about 85 degrees in the halls and breakfast area. Breakfast was fine and plentiful but man just do sausage links and patties dont bother making the sausage gravy anymore. Room was very nice and clean and beds were really good but they need a remodel for the hallways and please god fix the AC in the hallways

Central location Hotel construction

Location The TV didn’t work. I went downstairs. They said it was gonna find someone to fix it. Nobody came and fixed it. There was a knock on my door at 7 o’clock housekeeping where I don’t check out till 12 horrible

And BTW, the a/c is a bit loud, the closet doors need to be adjusted, because they stick and are loud when closing them. And the fridge cycles on a bit loud. I’m not a light sleeper but can see how people who are traveling and already stressed might have issues with it. We didn’t go to the pool, so can’t speak to it.

Location Construction that was not made aware of. 4pm on a Saturday out of the blue there was all of a sudden drilling and banging which sounded like was outside my door but then believe it was below me.

When we checked in, our room was dirty with dust on the furniture, an unvacuumed carpet, trash left behind, a dirty A/C unit, worn towels, and even a missing toilet paper holder. I reported everything immediately and requested a room change and a call from the manager. Neither ever happened. The only employees who provided excellent customer service were Glenda, the breakfast attendant, and Shawane. They genuinely cared about the guests. It's very disappointing that management never addressed our concerns. Based on my experience, I would not recommend this hotel

Room was great. Clean and quiet. The rest of the building is in disrepair. Giant fans to recover from water damage were going in the lobby at all hours. Sign on ice maker on second floor said it was inoperative and to use the machines on 3 or 5. I took the only operating elevator (the other one was out of service) to the 3rd floor which was completely torn apart installing new lan wiring throughout. Huge bundles of cat 6 cables hung down from the ceiling about every three feet giving the place an eyrie post apocalyptic video game vibe. The ice maker was out of service on 3 so I went to 5 and all was fine.

The exit doors you had to go through down the halls to the rooms, slammed loudly at night and kept me awake. TV was hard to use. Price was higher than it should have been.

It was not impressive at all. Only one Elevator was working. The floors around the elevator and inside the elevator were dirty. The room was clean. Breakfast was ok, but unfortunately, a long strand of hair was in the sausage pan. On the second day of our stay, part of the ceiling in the lobby area collapsed, causing a major mess at the entrance and in the lobby, as well as loud machinery during repairs. The staff at the front desk was not that friendly (No smiles). I needed to check out and depart around 8:00 am to arrive at an event by a certain time. I spent over 15 minutes looking for someone to check me out, but I couldn't find anyone. It was frustrating that no one was at the front desk or in the office at check-out. There was a handwritten sign on the desk stating that the staff was assisting another guest, but no one was around. That was bad customer service.

Room was clean. We arrived late and their systems were down. Staff had to go check rooms to see if anyone was in them before being given a room. Took about 20 minutes to check in. We were put on a floor where there was Ethernet cable hanging all through the ceiling in the hallways. Causing a huge hazard. Was over charged from what I was quoted with booking by about $40

Nice