Best Western Plus Hanes Mall Hotel

Right across the street from the hospital which was great! Shower curtain was torn and desk chair very damaged and pool closed for renovation didn’t know till got there, but price was good, staff nice, and plenty of parking. So overall a good stay.

El hotel tiene una alfombra muy socia y despegándose, además, la untura de la pared del baño se está despegando.

Very convenient to medical center and also within walking distance to Hanes mall

The staff here was fantastic, the location was excellent to shopping and restaurants and very easy to get to, but the hotel is just in need of refresh, smelly dirty carpet in room, paint and furniture showed extreme wear and tear. The morning breakfast was good, if you do not go early though, the seating is limited but nice and comfortable. Only one elevator was working at the time of stay, graduation weekend here, so extremely busy, took a while to get downstairs every time. Pool was not up and running yet, however it was mid May, so maybe it opens after Memorial weekend?

Amazing staff, clean , comfortable

Roach in the bathroom greeted me during the night.

The staff were very friendly and welcoming. The common area was nicely updated and breakfast was good. The room could have been cleaner particularly the bathroom. We were fine with it for one night but if it had been a longer stay it would’ve been an issue. Also the pool is closed.

Loved it

Exceptional

There wasn’t enough food for everyone. You had to wait a long time before you got anything no bacon some sausage when we ask for bacon they said it’s not that day for bacon and the lady was very rude. The person provided the breakfast on Sunday somebody asked for sausage. Would they have bacon out and he got the sausage when we asked for bacon on Saturday they said it’s not bacon.

The hotel was okay, the rooms was too small, poor lighting, my sheet was kind of dirty, we had to take loop warm showers, poor parking.

The room was ok, not the cleanest, they also need new pillows. We had pillows that were the size of a couch pillow and we only had 2 pillows each. The pool was completely out of commission. The bathrooms are pretty tiny and I would rather have a big shower than a big huge tub. It’s ok for a one night stay but if I’m staying multiple nights I’ll prob stay somewhere else. Our room also smelled musty, may have been from the AC

Poor

Location Need cosmetic repairs throughout

The room was not cleaned until after 5 pm (3pm was check in time) and then a dead cockroach was found in room. Pool was closed for maintenance but still charged like it was available ..... disappointed

Breakfast very good. Staff pleasant. Nice facility. Air conditioner did not cool and coffee maker did not work.

Super nice staff. Made sure everything was available and working. Our room had a bad odor. Almost like a urine smell. But all in all was a good place to stay.

Exceptional

1 night easy check in breakfast was good

Pool is closed, empty with a torn ragged tarp hanging off one side. I was told it has been that way for over a year. Large floor fan in 3rd floor hallway to dry out water soaked drywall (apparently a pipe leak) that has mold growing on it. The hall was stagnate and carried a moldy oder. I have stayed there previously as I travel of work and they tell me its has new ownership. I will look for another Hotel.