Sleep Inn Hanes Mall

After checking in a thunderstorm came through a couple hours later and knocked the power out. There was no backup generator and the power didn’t come back on till after midnight. I stayed in my truck in the parking lot till power came back on. When I checked out the next morning, there was no offer of a discount or partial refund for the power being out. Would not stay there again.

Everything about the stay was great except for the children who were staying above us that kept running and jumping up until midnight.

Clean room Breakfast was ok I would stay there again

It was very nice The air conditioning in the room didn't work well

Definitely not up to par. Dirty floor. Stains on bedding. Very worn furniture. Soap dispenser missing from shower. Security latch and shower hook broken

Fine option for the price, although the road in and approach to the hotel suggests a lesser experience. I’d stay again but wouldn’t recommend it to most people I know.

I think a handicap accessible room with a wheelchair on the door should have a roll in shower instead of a bathtub with high sides and a pull down seat.

Very clean parking was available? Staff was very nice. Breakfast was great.

Clean, pleasant, nice staff. Convenient location, easy access.

Everything Nothing

Good service

The price was reasonable The rooms are out dated

Upon arrival, the grounds were full of broken glass and trash. Uppn check in the front desk attendant got visibily annoyed that i didnt have a "card" for my service dog and she refused to allow me to stay on an upper floor due to my "pets must go on first floor". First room assigned the door was terribly hard to open and couldn't be shut so I requested a different room due to my physical limitations and staying for 3 nights. The breakfast room was extremely small and limited in offerings. The food was poorly monitored from my inspection during my first (and only) breakfast there. I chose to go out for breakfast the next 2 mornings since the offerings were the same. Room was poorly maintained and had many bandaid fixes such as the vent fan in the bathroom. A/C worked great and the lighting was phenomenal compared to most other hotels. Still would only recommend in a crunch.

Clean, quiet location. Nice clean room. Good breakfast every morning.

The lobby was very clean, as that is the first thing you see 0 complaints

Great stay

Our stay was wonderful! The staff was friendly and breakfast was good. I had to request soap and cleaner wash cloths, but it was provided immediately. The room was clean, but the furniture (dresser and cabinet holding refrigerator) should be updated. Overall, we enjoyed our stay.

Clean

Very clean, quiet, easy to get to. Good location.