WoodSpring Suites Winston-Salem near Hanes Mall

Staff is really nice and very helpful, notified manager I had a booking issue she took care of it right away. Thanks to all staff so nice and helpful

We went to check in. It was late and were told we couldn’t be accommodated as our room type was no longer available. We were informed by an upset guest in the lobby that the rooms smelled strongly of cigarettes.

Wonderful

It is what it is a hotel where you get a better price but no luxury and have to do everything yourself take out trash change your sheets and they clean your room once every 2 weeks

Passable

I liked the price the place is peaceful and also the rooms they had everything inside. Another thing is close to the mall and restaurants

Very good

This place is very nice.

I love the inviting reception and the cleanliness of the lobby The elavator floors were dirty but not often they did clean them everything else was absolutely wonderful except my bed there was a imprint in the mattress so that made it hard to sleep

Very good

Just the location & Gabby was a pleasure! The fact that we changed rooms twice no air & soiled bed sheets. James the manager has yet to call me to discuss what happened , will never go back or recommend anyone to stay here, I think every guest had a dog but me, just not sanitary and that’s my opinion. Glad it was just an overnight stay

This hotel was nothing but an extended stay with all types of people and there children and pets living there. I will never stay at this location again no amenities, no room service for days, and guest are expected to take there own garbage out. No clean towels unless you take them to the office to swap out. No attendant after 8pm all type of traffic living at this hotel I couldn't believe it very sad!! Only good review is the room was clean and hallway clean..

I didn’t stay here because they canceled my reservation I called to inquire about the deposit and was asked if I was in town for the black film festival which I knew nothing about and when I replied no they said great because even though I booked through booking and received a rate I would have to be recharged a higher rate plus a deposit. I thought price gouging was ridiculous due to an event and I wondered if that’s for all events or just for African American events!!! I would never give them a penny of my money

Staff Location

The room wasn't clean. I have pictures of a dead bug and its blood on the pillow. The bathtub wasn't clean. There was stuff stuck to the walls; I'm not sure what it was. My husband and I slept in the chairs because we were too afraid to sleep in the bed. My husband called the after-hours number for assistance with the room. He was told someone would call us, but we never heard back.

The price and location were good, but the room wasn't clean. I have pictures of a dead bug and its blood on the pillow. The bathtub wasn't clean. There was stuff stuck to the walls; I'm not sure what it was. The room wasn't clean. I have pictures of a dead bug and its blood on the pillow. The bathtub wasn't clean. There was stuff stuck to the walls; I'm not sure what it was. My husband and I slept in the chairs because we were too afraid to sleep in the bed. My husband called the after-hours number for assistance with the room. He was told someone would call us, but we never heard back.

The staff is always friendly So I stayed here for a month and I had to sleep on a bed with no sheets for a week straight bc they didn't have any clean sheets available. The room i paid for was non smoking but when I checked in it smelt as if someone had chained smoked in it I had to get maintenance to come in spray air freshener and bring a glade plug in. The sleeping on no sheets is unacceptable I slept on a plastic mattress pad. I paid a deposit of $150 without being refunded still haven't been refunded.

Exceptional

halls not vacuumed. floor in room not swept. surfaces not cleaned.

Nothing