Best Western Premier Empire State Hotel

Le personnel très aimable, professionnel et chaleureux

Great people working there and fantastic location! Overall - highly recommend this hotel!

PLEASE PLEASE I ADVISE YOU DON’T STAY HERE. ROACHES IN THE BUILDING!!!! THE DESCRIPTION OF THE ROOMS ARE NOT WHAT IR SEEMS LIKE OR LOOKS LIKE. ALSO THE PEOPLE WHO BOOK THESE ROOMS R KINDA SKETCH!!!!!

Best Western Premier NOMAD was Clean, Affordable and conveniently located in a quiet neighborhood.

The room was clean, the staff was very helpful and nice. The location of the hotel is excellent. We wete close to everything we wanted to see.

Good

Good location, ok rate and safe.

Very friendly staff, awesome location and comfortable room and bath. Will stay again when visiting family in the city!

The first time I stayed at this hotel, the area was pretty nice. Plant and flower vendors were outside and it was pretty. All of that is gone and replaced with several permanent homeless setups. It is dirty, smelly and generally unpleasant. The room appears nice on the surface, but a little water clean up on the floor, proved that the bathroom was in need of a good scrub. As do the baseboards and corners. Made me wonder what else needed attention. The nicest part of the stay was cold water in the lobby. We were able to fill our water bottles each morning. Not sure I'll stay here a third time. So many options in NYC, I'd probably stay somewhere with some nicer amenities.

The staff at the front desk was very helpful, and I loved that the room was clean. The air conditioning was great. Had a good time there; I would definitely recommend it and looking forward to going back again.

Bed super comfy. I just could have done without the encampment of the unhoused out front complete with drug addicts actively using needles in arms. Not hotel’s fault I guess just not ideal for the family vacation.

It's mostly great. The only concern I have is that there are several homeless people permanently stay outside the building next to the hotel.

Bad

The room was clean and the staff was very nice. Location was perfect for my work trip and I would stay there again.

As a solo traveler, I also felt very safe staying here, which made the experience even more enjoyable. The room was a great size, especially by New York standards, and had everything I needed for a comfortable stay. This is easily one of my favorite hotels I've stayed at in New York, and I would definitely book it again.

Good locations and excellent staff.

Booking took my money and they didn’t accommodate my stay sent me down the street and I had to pay again Everything

We had a fantastic stay here. The front desk was always very friendly and helpful. Our room was clean and and room service daily was top notch. We had a small issue with the toilet and they sent someone very promptly to fix the issue. We definitely will be staying here again and highly recommend.

Good location, clean room No coffee machine, no microwave on floor, or breakfast options for the cost

It would be nice to have coffee and tea in the room