Citadines Connect Fifth Avenue - Times Square New York

The air conditioning is not sufficient. We couldnt sleep because it was not getting cold. And

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great hotel in New York.

Nice place. Very convenient.

Amazing hotel…very nice rooms amazing location walking distance from everything. Will definitely stay again! Would definitely recommend!

Danielle at the front desk was friendly and super helpful!

Property very updated and close to Grand Central. Breakfast was more than grab n go. Very good options. Loved the location. Only thing was the temperature of the room never dropped below 72. We had it set for cool and set for 65, even tried to lower to 60 to see if that would help. It never budged. It was a little warmer in the room for sleeping than we prefer. Staff very helpful! Would consider staying again if air conditioning was improved.

Everything was great. Elevators were a little slow. Took a long time to get down.

I stayed here for 3 days and 2 nights, and it was the best decision. The hotel is really close to Times Square, but you don't hear all the noise at night. The room was perfect for me since I was traveling alone. In fact, if you're traveling solo (especially as a woman), it's a great option. Another thing I really appreciated was that you can leave your luggage before check-in and after check-out, then pick it up whenever you want. I highly recommend this hotel!

Everything was really good but you should have some gluten free option for breakfast.

On the downside, check-in was extremely long….with only 2 people in line. The air conditioning in my sleeping room didn’t work properly. In the evening when I couldn’t tolerate it any longer I called reception. No one answered on the first 2 tries. When someone finally did, they responded that maintenance doesn’t work in the evening and didn’t offer to change my room. Of course you get what you pay for it u will not be staying here again even if convenient.

Clean room and for an overnight was great for the location to broadway shows and time Square.

Great location, helpful staff. Underserved in the elevator department and breakfast is an absolute disaster.

It was not at all clear when I booked that my room was in the basement level The air conditioner was working but I could not adjust the temperature so it was actually cold in the room . The breakfast was pretty bad and the room set up created a huge traffic jam and had no where near enough seating, plus the coffee machine broke down so there was no coffee

Nice room very small lobby and breakfast area

Best hotel... great location, clean and good breakfast, staff is amazing helpful , third time visint them and I'll stay here again in the future !!!

Had to call front desk 3xs the first 2 days , not cold water in shower- air conditioner leaked water on floor 2 times -TVs volume wouldn’t work each time after I turned it off. Banging in the morning due to work being done in the room next door. Elevator (only 2) real slow. Coffee station off 50% of the time. Super small crowded lobby. Staff was nice, they tried.

Great little hotel for what we needed. Great location. Nothing fancy but did the job. Would stay there again.

I love the place.

the best is the location; the rooms are ok; the worst the employee who was in the front desk thursday 9 july at 11,30. unploite and he misslead my taxi