The Iroquois Times Square, a Small Luxury Hotel

Noting inside the room even coffee maker

Pleasant

Good

Perfect location, accessible to everything, literally a 6-8 minute walk to grand central which can’t be beat. Staff are polite but perhaps not the best problem solvers. Three issues that came up for me: 1) staff attempting to be helpful checked me into the first available room, when I walked into the room and closed the door, I (and the bellman) could clearly hear people coming off the elevator. I’m a very light sleeper so asked for a room not near the elevator. They told me I’d have to wait, which I was completely fine with. Waited almost two hours, actually went down to the gym bathroom to freshen up and in the interim got assigned a new room. This room was also right next to the elevator! By this time, I was exhausted so gave up. 2) I left my laundry in a central place with the laundry fork filled out and signed. On table side. It was not picked up the first night. The second night, they took it downstairs (apparently to the front desk) but they didn’t have it cleaned. Apparently, for this facility, you’re supposed to take your own laundry down to the front desk? This is something I’ve never heard of or experienced in any hotel anywhere (I’ve stayed in many, all classes/ tiers). This could be fixed by a simple note to guests at check-in or on the laundry form, and/ or I wish they would have texted me at the very nice text message they send you at welcome for communications. Again, just seems more like a lack of problem solving capacity to me. I had one other similarly amateurish seeming event with staff but for the sake of space won’t belabor that. Either way, the convenience, cleanliness, safety and general politeness of the staff still make the place worthwhile. For the location, I’d definitely stay again.

Location is great and staff is friendly!

Very friendly and attentive staff,...

Superb

This hotel is in a fantastic location! The rooms are lovely, and the staff is amazing. The concierge is incredibly helpful for any inquiries that you may have. The location puts you within walking distance of some of the best shopping on the planet, broadway shows, and Central Park.

Immaculate room, perfect for a solo traveler or a couple that didn’t have too much luggage. Would definitely stay again.

Excellent breakfast.

Excellent hotel that is well kept. Staff are very friendly and professional.

What a great place to stay. The location was perfect. The staff and rooms were excellent. This will be our go to anytime we come to the city.

Over all the stay was nice

Breakfast, receptionist on check in, close proximity to to areas of interest, cleanliness I chose to stay at this hotel for one night to do business in a nearby center the following day, but the ‘quiet’ room given to me was located right by the elevator which intermittently woke me up. All the lights in the room were not operational. And lastly the receptionist on check out was shrewd slipping out of her mouth ‘Do you know how hotels work?’ when discussing a late check out fee (although requests were previously stated). The interaction left much to be desired with a need for better verbal and online communication in regards to expectatant fees and accommodations.

Superb

We love the Iroquois . Thoughtful , well designed rooms , excellent included breakfast , great location , friendly helpful staff, well priced .

The breakfast is not good at all. If you are staying because breakfast is included do not bother. I used to enjoy staying here for the breakfast now it is awful. The service is slow and the food choices for what is included in your stay is sub par. Apparently they changed the breakfast and dining experience a few months ago and now it is below average. They should re-evaluate what was working and what they are doing now. Listen to the guest feedback and make the necessary adjustments soon. We will probably not be staying there again in the future.

Superb

Superb

Hotel is in a fantastic location, centrally located, and easy to walk to attractions and the subway. Room was quiet and very comfortable. Staff was welcoming and helpful. Four breakfast items were included each day of our stay. I wish the bar was open early. Everything else was spot on. Staff fulfilled our request for a mini fridge and a steamer, no problems at all.