Courtyard by Marriott New York Manhattan/Times Square

Great location and wonderful staff interactions . Several issues with the room: TV streaming ability didn’t work during entire 5 day stay, coffee maker broken, one of the bottles for shower supplies was empty, 3 light bulbs were out, linens not fully stocked on arrival and during the stay, elevators not all working.

Pleasant

This is a great hotel close to the subway station in NYC. We enjoyed it!

The location was great. We were close to good restaurants, Times, Square, etc. View wasn't good but we understood that it was New York and a lot of time you are going to be staring straight at the side of another building. The staff was super friendly including housekeeping! The price was a little high for it being a typical run of the mill Courtyard. But we paid it because of NYC prices.

Superb

Great location. Clean comfortable beds. Staff very helpful.

Unfortunately, my experience with the PM front desk staff during check-in was disappointing. The interaction did not feel welcoming, and the staff member’s attitude made me feel like just another customer rather than a valued guest. I travel to New York frequently, so I have experience with different hotels, and this was not the level of hospitality I expected. In contrast, the AM front desk staff the following morning was much more welcoming and naturally made us feel like valued guests. This difference really stood out and showed how much the staff’s attitude can influence the overall experience. Additionally, the bathroom shower was uncomfortable to use. The showerhead kept moving and even came loose while I was showering, causing water to spread throughout the bathroom. The air conditioning also did not cool the room to the temperature selected. On a positive note, I appreciated the hotel’s fall-themed Photo Booth and pumpkin contest. These seasonal activities added a nice touch and created a fun atmosphere for guests. Overall, the hotel has some nice features, but I hope management addresses the customer service inconsistency and room comfort issues to improve the guest experience.

For Halloween weekend they only had one elevator working. I had to walk up 14 flights of stairs twice. The rooms did not get cooler than 71 degrees although the thermostat said it could go down to 60 it never did. Otherwise it was a nice place but will not stay there again.

Great location. Friendly staff.

Great location. The front desk very helpfull and friendly. Elevators are very slow.

The hotel was in a great location basically everything I wanted to do was walkable. Staff were super nice and helpful. The room was also clean just a little small, but since we didn’t spend much time in the room that didn’t really matter to me.

Dirty bathroom. Most outlets broken. No working USB

Right smack in the middle of the action! Pretty much walking distance to key attractions in Manhattan. And if not, you’ll trip on the subway station on the way out the door . We were gonna give 10 stars, but our first night, there were hair under the sheets. Was a blond we can tell. Staff promptly replaced the sheets, but should have been taken care of before another guest comes in IMHO.

PERFECT location!!! Everyone was so friendly and accommodating! There were no issues!

Very good

Great locations! Rooms were great would stay here again! N:a

Exceptional

Rooms were clean I can't think of the young gentleman's name that checked us in.. he apparently didn't know how to handle partial payments ( cash/ card).. he made no eye contact with me. He walked over to see what the other employee was doing to another lady in my group who was doing the same as I. ( which was done expeditiously. Which led to think he didn't know. He eventually got it, asked before he began could we all be put on the same floor he again did not answer nor make eye contact.. at the end of transaction he said I don't have any more rooms on the 6th he should have told me that at the beginning and maybe we ask could have been on 7. Other than that little glitch.. everything went well. Everyone else was very courteous and efficient.

Great location.

We really enjoyed our stay! We rented two rooms for our family, and both were clean and comfortable. The staff was helpful and friendly, and the location was great—close to the subway and right next to Times Square. We were also able to store our luggage until our rooms were ready, which let us start exploring the city earlier than expected. We’d happily stay here again!