DoubleTree by Hilton New York Midtown Fifth Ave

This property was in the perfect location to get to all the main attractions in this part of town. The room was very clean, and it was nice to have a strong air conditioner in the room. The staff was helpful and accommodating.

Rooms are dated

My room had a terrible odor, especially in the bathroom. They tried to turn the AC up to mask the smell upon entering the room. When I asked housekeeping about it, she just sprayed air freshener. On the last day of my two night stay I used the public washroom on the 6th floor and it was disgusting. One stall's toliet was overflowing with waste and the other two had debris on the floor, there was one that was half way decent for use. The staff were pleasant and helpful, yet the cleanliness was underwhelming.

However, I wouldn’t recommend it if you’re looking for a special or more luxurious stay, or if you want to spend time enjoying the hotel itself. There are no real lobby or communal areas. My biggest complaint was the noise. The soundproofing is very poor. I could hear people in neighbouring rooms, conversations in the hallway, doors constantly opening and closing, and housekeeping throughout both the day and night. It really affected the overall experience. If you’re a light sleeper, I’d recommend looking elsewhere.

Rooms are not soundproof

You don't need to rent a car. You can walk to every place from there. And if you need a long ride just call an Uber. The hotel is clean and the staff are great too. Thanks for the service.

Great location and a great value. Helpful and great staff. Cleaning was top notch. Will stay again.

EXCELLENT CARE

Very clean room, proper staff (being NYC), exceptionally well located.

room was clean ac did not work well

No thanks

However, the bathroom cleanliness left something to be desired. The toilet wasn’t cleaned properly, and there was a persistent cigarette smell in the bathroom throughout our stay. Thankfully, keeping the bathroom door closed kept the smell from spreading into the bedroom, so we were able to sleep through the night without issue. Since we had only booked for one night, we didn’t request a room change, but the cleanliness should really be addressed for future guests. Overall, the staff and location were great, but there’s definitely room for improvement when it comes to hygiene standards.

We had a very poor experience at the Doubletree on our recent visit. We had a room for four. However, the sleeper couch was the type where you could feel the springs through the mattress. Plus, a wall blocked the couch from opening and when opened blocked the door and became a fire hazard. The air conditioning only cooled one side of the room. And we only had one remote for two televisions. We ended up having to pay for a second room. When the hotel asked me how the stay was going and I gave the feedback, they asked what they could do to make it right, but did nothing to make it right. We asked for another tv remote and did nothing to make get one. We asked to be moved to another room and they did not move us. We asked for them to fix the AC and did not fix it. The second room was nicer but I ended up paying an additional $700 for three nights just to make our stay palatable.

Clean room, friendly staff, comfy room, good position

The room with two beds was expensive and the description said there were "bathroom amenities." I should have asked about accessibility but did not think I would have a toilet that I couldn't use during my stay. There were also no garbage bags in the trash cans which is unsanitary. The location is great for the shows at Radio City and the beds were comfortable, but the TV remote was broken and the window views are close office buildings. I cannot recommend this hotel.

My first night at the hotel, I was assigned to floor 7, where the restaurant is located. There are 3 rooms on this floor, all located in the hallway next to the restaurant kitchen. It was incredibly loud - kitchen noise and staff yelling to each other were non stop. I was told no other rooms were available that night, but they would move me the next day. Once I was moved, the rest of my stay was fine. The staff were all pleasant and it was clear that moving guests from floor 7 is a frequent request.

Front desk staff was great. Helped us with storing our bags and give us directions. Rooms was great too except the towels. Both bath towels were ripped at the seams.

Breakfast

LOCATION GREAT. ROOM HAD EVERYTHING I NEEDED.

The accommodations were pristine, and the staff demonstrated exceptional helpfulness and courtesy.