Empire Hotel

Although we had issues with our air conditioner, the floor tiles were loose, not crazy about the wallpaper. But in all it was good enough to enjoy new york.

Terrible look somewhere else.

A disappointing stay at the empire. Whilst the location is great, not much else lives up to the images online. Our room was tired with cracked paint in all areas and a strong smell of fish. Our blind was broken and although we advised front desk of this on day 1, no one repaired it, so we had no natural light in the room for our entire stay. The rooftop pool bears no relation to the pictures on the website and is little more than a large bath. Chambermaids and door staff were friendly, but reception staff were cold, unhelpful and quite rude. Poor value all round

We figured it was an easy fix, so the next morning, before leaving for the day, we asked the front desk to have some brought up. Eight hours later, we came back and there was still no soap. We called the front desk and were told it would be about ten minutes. After calling three more times and still receiving nothing, we finally gave up and left for our concert without being able to shower. On our way out, we mentioned it again in person and were assured that soap would be waiting in the room when we returned. It wasn’t. After the concert, we called the front desk yet again. This time we were told that the hotel had actually run out of the liquid soap normally stocked in the rooms, but that they had bar soap available. I asked if I should just come downstairs and get it myself. I was told a request had to be submitted and approved before they could distribute the soap to us. Eventually, after an exhausting number of calls over something as basic as soap, we received two tiny bars. The sink and shower did not even have a proper place to put bar soap because the room is clearly designed to use liquid soap dispensers. We were also given only two towels for our entire stay, and they were never replenished. Then came the icing on the cake. On our final night, we saw five bedbugs crawling on the towels.

Great area to stay. Cute room. Very tiny, but cozy.

The location is excellent if you’re moving your kid into the nearby university. Everything within walking distance and the staff were excellent and very helpful with all our luggage!

The room ac could have been better as well as the fridge. The room was clean although definitely not the most up to date

I will not stay here again. It is in a sad state of disrepair and barely clean enough to tolerate. They clearly didn’t even vacuum my room as I found several items like Bobby pins and lipgloss just laying around on the floor. Air conditioning only partially works. It is clearly old as dirt….Only reason to stay here is proximity to Fordham for move in.

The hotel itself was very pretty and the restaurant bar and pool were nice areas. The room was very small, and the bathroom did not have a fan so there was some noticeable water damage in the room/bathroom. The price was reasonable. The pool was nice, but no jacuzzi. I’d probably choose a different property next time.

La habitación muy pequeña, no tenía closet , la piscina también muy pequeña la mayoría de los huéspedes se querían bañar el trato de los empleados en esa area muy malo , entranp ersona el día entero deberían de invertir más

Staff are wonderful. Location is excellent. Free water! Rooms are run down.

Super location!

Loved the vibe!!! I’ll be back!!!

Great stay in a hotel that had a lot of character and spacious rooms!

Pool isn’t big but it’s decent great view from the roof top

The location is amazing. It’s across from Lincoln Center, a couple blocks from Columbus Circle and Central Park, and across from a great local bread-pastry-coffee shop. Super safe and convenient area. The hotel has a lovely rooftop restaurant and bar we enjoyed one evening for drinks and dessert. The place itself is a little run down but not problematic.

Hotel is old rooftop and pool closes early.

Very OLD property and it shows. Our window didn’t close properly and it faced an air shaft on a HOT summer weekend. I told the front desk and the solution was some duck tape looking flashing. There was a random screw sticking out of each window sill…..to catch the window shades because they didn’t properly stay down. The pictures used on Expedia is completely AI shopped to glamorize. Nothing on property was as good as it looked in the pictures. Being an older hotel is fine, but at least vacuum the floors and wipe things down! Absolutely would avoid as there are so many better options for the money.

Pool was filthy, full of hair and very cloudy at the end of the day. The air conditioning in our room was temperamental but staff did try and help.

Everything was clean and tidy. The staff were helpful and kind. My only complaint was with the bar as the food wasn’t the best but the drinks were great!