Henri on 24 Hotel Chelsea, Sonder by Marriott Bonvoy

Nothing Everything

Good

Small and quaint but easy access to a great neighborhood The remote wouldn't work with the TV

Beds were soft and room was large for New York Mirror fell off the wall the second I walked in, staff seemed unconcerned that’s such a heavy item was unsecured. Texted me at 10:15pm about returning the mirror to my , I was staying 1 night. Towels were stained with rust and make up. I was also given incorrect advice about sharing the annoying digital key.

Nothing at all Room was not ready. Waiting about 2 hours after check in to get into room. Some customers that booked online didn’t get a room due to over booking. Tv did not work and bedding was damp

The room was fine There’s no lobby. And before checking in, I received multiple texts and emails about pre-check in. This is annoying. I’m busy, I’m en route. I don’t need to be doing phone work before I arrive. But I clicked all the shit and filled out the forms. Useless, as it turns out. When I arrived, the desk staff couldn’t figure out how to generate my door scan code. They made multiple attempts but then settled on having me take a picture of a numeric code of their computer screen that I had to use to access my room door. It was just sloppy and did not inspire confidence that this property has itself together. The tiny entrance area was also poorly maintained, with assorted clutter like mops and general junk crowding the space. Very 2-star hotel give for $500* a night.

There’s no lobby. And before checking in, I received multiple texts and emails about pre-check in. This is annoying. I’m busy, I’m en route. I don’t need to be doing phone work before I arrive. But I clicked all the shit and filled out the forms. Useless, as it turns out. When I arrived, the desk staff couldn’t figure out how to generate my door scan code. They made multiple attempts but then settled on having me take a picture of a numeric code of their computer screen that I had to use to access my room door. It was just sloppy and did not inspire confidence that this property has itself together. The tiny entrance area was also poorly maintained, with assorted clutter like mops and general junk crowding the space. Very 2-star hotel give for $500* a night.

Hotel Location was great close to subways and good choice of restaurants. Bathroom was a decent size and good water pressure. Beds were comfortable. -Checking in staff were not friendly or informative. -Room service was only completed when asked which was not advised on check in either. -Had to go multiple times to front desk to ask for things that housekeeping forgot. Water- towels etc -1 Elevator not working - very slow and old. -On check out your bags are just kept in the front foyer not always in secure location if you want to leave them for the day while waiting to go to airport.

Very good

The TV did not work in my room.

Very good

location room was not clean, air conditioning was noisy and had not been cleaned, street was noisy

Great location close to everything We had dirty sheets when we arrived and they never got changed. Our room was quite dirty with unclean shower. We always had to ask for enough towels for our guests. Tiny beds I’m 172cm and my legs dangled off the edge

Location and cost where good. Said they had a safe when they did not, said they had a roof top bar but it was never open. Lift door slammed opening constantly waking you up. Lot of noise from outside, room service always cam late around 5-6PM.

Location in Mid-Town/Chelsea was the only upside to this hotel, that has little "boutique" to it. The rooms are miniscule, level of cleanliness appalling, and the facilities nowhere to be seen. Check in and check out procedures, time consuming and no room for a "secure" luggage deposit for check in and check outs, unless you plan ahead. All luggage left wondering around in the main "minisucule" lobby. Personnel should also have a retrain to be more welcoming and friendly. I checked out on the 14th and its now the 24th and i still have not been credited with the 150USD deposit, something also appalling. Overall not a hotel i would go back to, and would not recommend. Booked the room for 1 adult and 2 children and the bathroom had only 2 towels, after i pointe dthi sout, next day.. same thing and same mistake, so had to end up sharing towels. Terrible! Location in Mid-Town/Chelsea was the only upside to this hotel, that has little "boutique" to it. The rooms are miniscule, level of cleanliness appalling, and the facilities nowhere to be seen. Check in and check out procedures, time consuming and no room for a "secure" luggage deposit for check in and check outs, unless you plan ahead. All luggage left wondering around in the main "minisucule" lobby. Personnel should also have a retrain to be more welcoming and friendly. I checked out on the 14th and its now the 24th and i still have not been credited with the 150USD deposit, something also appalling. Overall not a hotel i would go back to, and would not recommend.

Good location No Hot water in the evening

Exceptional

The bed was comfortable enough, and the room was a decent size. Overall, this was a very disappointing stay that did not feel like a 4-star hotel experience. The hotel uses a mobile room-access system instead of key cards, but neither the SMS nor email arrived when checking-in, so they gave a manual 8 digit codeI had to enter every time I wanted to access my room (they wrote it on a paper and asked me to take a photo of the code). When the email eventually arrived later that night, the mobile unlock feature still failed about half the time. I arrived after heavy rain, visibly wet and with wet luggage, but no assistance or towel was offered. When I reached my room, there were no towels at all because the hotel’s laundry had apparently arrived late (even though I had told them I would be checking in at 3pm, and arrived at 4pm). With no phone in the room, I had to take one of the two slow lifts back to reception, where only one staff member was working. There was no apology. Towels were eventually delivered, but the bottle of water I requested and was promised never arrived. The hotel also had no umbrellas available anywhere, which was surprising for a 4-star hotel in New York, especially during heavy rain. The air conditioning was old, loud and ineffective, making the room uncomfortable overnight. Reception staff were professional enough, but not particularly friendly, helpful or attentive. My booking confirmation also clearly showed a 12 pm checkout, yet reception insisted it was 11 am until I showed them the email, after which they reluctantly agreed to honour it as though they were doing me a favour Overall, the service, facilities and attention to basic guest needs fell well below expectations for the price paid.

The staff was excellent and location was great for us.

Also poor customers service. Let's not forget that the hotel evicted everybody who booked with marriott through hotels.