HGU New York

A good quality hotel at a reasonable rate with great staff and rooms. Also, a very short walk to great eating in Koreatown! Perfect!

You have a Starbucks on the corner and CVS and Warlgreen two blocks away. Hotel was super clean, staff are so friendly and Nothing was too much trouble. Hotel has a roof terrace with great views of Empire state building. Hotel itself has a code shop too. The rooms are very comfortable and bed was so lovely with amazing pillows. We had a great 6 days there and would go there again.

I enjoyed my hotel room and it was in a great location. I would definitely stay again in the future.

Angelina at the front desk was very helpful and kind.

We really enjoyed our stay. It was a perfect location right next to the subway right next to Empire State building Madison Square Garden down the road from Times Square perfect. Jalen was great at the desk and treated us like we were the only ones in the hotel taking care of our every whim. Only complaint it was raining so the rooftop wasn’t open

There is a beautiful quaint rooftop patio that we loved sitting at however it is only open until 9pm, they restrict elevator and stair access after that time. It would be nice for it to be open until at least 11pm or midnight especially on a weekend as we wanted to enjoy the night not inside our hotel room and our feet were tired from exploring the city all day! Location is 5/5, the 6 subway train is just a few steps away. Will definitely be returning again and will keep recommending people here who also have similar reviews to mine after staying here! Thank you HGU for another great stay.

Clean room good location

I have been stay New York for 2 week and have been stay 4 deferent hotel and this hotel are the best hotel so far on my trip, the room are sooo clean and bed are so comfy I love this hotel stuff are friendly and helpful this hotel are super safe for family easy walk to Korean town . Omg I love it love everything they host at this hotel. Will be back and stay again.

Helpful staff, but my room key didn’t work in the lift so I had to be escorted to my room

Tiny. But who stays in the room while in NYC? Super helpful staff. Left my bags since my room wasn’t ready early- came back and they were magically in my room! So happy not to have to lug them around!! Super friendly staff.

The Staff was kind .

Enjoyed my stay. There were little luxury touches like bags being brought to the room, slipper and robe provided. The cafe next door had good drinks and pastries (enjoyed the cardamom bun). My only gripe was check in.. I attempted early check in, room wasn't available which is fine, even expected. BUT this was probably the first time i wasn't offered to start the process (just check in) so i could be contacted when the room was ready. Even when i asked, they said they couldnt take my info until the room was ready. I had to call later. Besides that, a fine stay.

The staff was awesome, the room was clean. I will definitely book again.

Hotel was clean, staff was friendly, and the location was GREAT. Easy walk to Madison Square Garden, Penn Station, and everything else Midtown has to offer!

Que mejoren el servicio de restsursnt

Locked out of my room for two nights, constant loud banging on the lower levels from the gym next door. Location was wonderful with the subway right down the block. The room was clean and cool. But the staff seemed a little off the entire stay.

Do not stay here. AC didnt work. Staff was unfriendly and rude. Hit us w destination fee taxes etc on top of that. Charged us for tequila that we did not drink. Beware!

Can’t image she have a jogb dealing with hospitality

The staff was excellent and the hotel condition and service was great

Great location and a beautiful hotel overall. The only downside for me was that the bed and pillows were a bit too firm. Guests should be aware that some rooms face the courtyard and receive very little natural light. If you’re traveling solo, I highly recommend the Queen Room — it’s small but beautifully designed, cozy, and absolutely worth booking.