HGU New York

The staff was excellent and the hotel condition and service was great

Great location and a beautiful hotel overall. The only downside for me was that the bed and pillows were a bit too firm. Guests should be aware that some rooms face the courtyard and receive very little natural light. If you’re traveling solo, I highly recommend the Queen Room — it’s small but beautifully designed, cozy, and absolutely worth booking.

Love the room, love the staff not a lot of closet space but I was cheerfully provided with extra hangers - as many as I asked for and that worked ok location can’t be beat. No need for cabs subway entrances steps away from the building walking distance to great diners, drugstores, restaurants, etc. Should I go back to New York, thisis the place I’d wanna stay.

LOVE this hotel! Thank you!

GREAT PLACE!!! If you love staying at boutique hotels this is the place. Close to Herald Square in the middle of it all. So secluded and private you can walk right by it and not notice it. Then when you open the front door there's an incredible low key quite elegance that permeated through the property. Keep in mind its NOT the Waldorf nor the Ritz but its like a lovely cousin. There was a young man, don't recall his name, Nuyorican he said he is, he was AMAZZZZZZING!!! Great attitude and very professional. Kudos to him and the person that hired him. HIGHLY RECOMMEND for solo travelers, my room was small, but then again it had ALL I needed.

Small, cramped king room

The room was so nice and the staff was absolutely accommodating and a pleasure

We had a great time, easy check in

The room was cleaned every day without me having to ask, which is not the case nowadays after Covid, the staff was friendly, and the bed was very comfortable. There wasn’t anything I didn’t like about the hotel.

Great hotel, central location and quiet rooms

I had an excellent rest. The tone made the experience even more spectacular. In sum, everything was impeccable!

Room was spotless, bed very comfortable. Staff was friendly and professional. I did a one night stay and had to leave early in the morning to attend a morning event and staff held my bags until I returned from it even though I had already check out. Area is nice, quieter than Times Square but still in walking distance to different stores and restaurants. I highly recommend.

Clean room, friendly staff, access to a nice coffee shop, access to a lovely rooftop (no bar up there but we were able to bring drinks and food). Good subway access. We stayed six nights and had a really great experience. Great vibes here

Location, coffee shop, size of room and bathroom No place to buy spring water or snacks no coffee makers in the rooms, , no bar or actual sit down restaurant on the premises

very simple and clean hotel, close to a lot of restaurants and penn station

My partner and I loved our stay at HGU. It was everything we hoped for and more. Lovely staff and great room! All clean and tidy and very quiet! We would definitely stay again!

Room was cute and as pictured they were timely and we enjoyed the location!

I found the room very pleasant. I liked that there was a couch and little living room area separate from the bed. The rooftop lounge was lovely. Issaiah at reception was very nice.

The hotel staff were very helpful whenever we dealt with them - which wasn’t much as we had no issues to raise :) It is close to lots of the main attractions but not anywhere near as busy as Times Square or theatre district hotel locations, where I have stayed previously and it becomes a hassle when it’s so busy outside your hotel. HGUs location really was one of the best things about our trip and it allowed us to head back to the hotel for a quick rest in the afternoon. There is a subway station at the end of the street, you don’t even have to cross the street to get to one of the entrances! There is a nice coffee shop on the bottom floor which is convenient for grabbing something before heading out for the day. The rooftop was open as it was nice weather, where you get a great view of the Empire State Building. Also we booked early, choosing to pay on arrival, and we got a great deal I thought. Overall, the best compliment I can give is the next time we come to New York we will definitely be looking to stay here again!

Clean and quiet hotel, very relaxing ambiance