Hyatt House New York/Chelsea

Great location, clean hotel, nice...

The rooftop view was the best! The location of the hotel is great. The room was big and cozy. Breakfast was nice, not having as many options as in other countries. Be aware that the food is generally not that tasty in the US, so it is not a hotel issue. The room doesn't have a big main light, which was a bit annoying.

Exceptional

This is a wonderful hotel in a fantastic location. The staff are incredibly friendly, helpful, and always ready to assist. A special thank you to Sasha for being so kind and helpful! Our room was on the 15th floor and was a corner room with a beautiful view. And the rooftop view is simply incredible! I already miss this place and will definitely be back! ❤️

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The location, the view, the laundry inside the room & the breakfast! The sofa bed was extremely uncomfortable. The person from our group who slept on it was unable to get a good night’s sleep at all. I would not recommend this room for three people, as the sofa bed is simply not suitable for sleeping comfortably. Unfortunately, the staff were also not very friendly or helpful. When we tried to explain the problem we were experiencing, they showed very little willingness to listen or address our concerns.

The sofa bed was extremely uncomfortable. The person from our group who slept on it was unable to get a good night’s sleep at all. I would not recommend this room for three people, as the sofa bed is simply not suitable for sleeping comfortably. Unfortunately, the staff were also not very friendly or helpful. When we tried to explain the problem we were experiencing, they showed very little willingness to listen or address our concerns.

Suggestions that would have enhanced our experience: 1. The lobby could be more inviting. Very small and not decorative. 2. The business center in the hallway by the bathroom on the second floor didn't make any sense to me- not private. 3. The rooftop area by recreation could use some nice outside furniture to offer a place to retreat from just being in the room when not out on the town. 4. The large space that is used for breakfast could be more of a multi-purpose space to offer a place for people to convene and meet, since the lobby is not conducive to that purpose. Thanks !

Exceptional

Good location and great views from the roof deck. Breakfast was bit limited, e.g. no vegetables, cheese or cold cuts with bread.

We had an amazing stay!! If you can, request room 1604, the view was AMAZING!!! There was plenty of room for 4 people. McDonald’s right across the street for a late night bite, walking distance to all things and subway one block away!

The location was perfect for what we wanted to do/ see. Every member of staff was very helpful, polite , friendly, professional and went out of their way to give assistance- the reception staff/ breakfast staff were superb. The lead receptionist ( we didn’t catch her name) really set the tone and standard of the hotel and Olivia in the breakfast room with her team provide a very nice complimentary breakfast. The Den room we stayed in was absolutely spotless- well done to the housekeeping team too. Absolutely nothing to dislike. A thought ….. maybe have a way of asking guests if they need towels/ linen changed every day, as we didn’t require this for a 3 day stay.

Exceptional

Very good

I found in New York with so many restaurants that I didn’t utilize the free breakfast, we did use it one morning and the food was ok. The only criticism I have about the room was that it took a bit to get the air-conditioning working and the bathroom was always super hot. Staff was very helpful though.

Superb

Better than I expected, everything was great N/A

Great location, comfortable Ann’s clean rooms, and friendly staff.

Superb

Close to all the stuff we wanted to do! We liked everything