Hyatt Place New York City/Times Square

Excellent. Checked me in on time and met me extend an hour on check out. Very pleasant. Breakfast was great.

Perfect

Staff were very friendly and helpful. Elevators were small, slow, and completely packed. Just a lot of people in a small space.

No soap in the bathroom, bathroom barn style door was awful, it didn't close properly or all the way. Couldn't get a fan for the room as it was really warm in there. Front desk staff was kind and helpful. Forgot my toothbrush and the staff gave me one. (New) Breakfast buffet was really good. staff kept it stocked up and clean.

Don’t go by the pictures, I had really bad experience the rooms were very small

Excellent and friendly staff, clean hotel great overall experience.

The rooms are small but in a great location. Breakfast was complete with lots of choices. My only real complaint is that there are only four elevators for 24 floors with 20 rooms on each floor. So there’s a lot of waiting.

The room was so small. Maybe it’s New York style.

Stay was good, only one thing I would like to recommend is that they should keep some dishes of Indian Breakfast in the breakfast menu, this will be a big plus point.

The room were exceptionally clean and staff very friendly!

Very clean. Perfect location. Rooms were very small.

Great place to stay - staff goes above and beyond!!! - convenient to attractions and dining - very walkable to Time Square!

Good services

Breakfast is good. Hotel location is walking distance from Times Square and Hudson Yards

After three nights of poor sleep, we returned to the front desk. The employee offered to move us, but only after we left our luggage downstairs while waiting for another room to be cleaned. During that time, the fire alarm sounded. It was only a drill, but the announcement wasn’t clear or loud enough, causing unnecessary confusion. Fortunately, we met the maintenance manager during the evacuation. Unlike the front desk staff, he was genuinely apologetic and quickly found us a new room. We immediately noticed the water pressure in the shower and sink was much better than in our original room on the 6th floor, even though the new room on the 17th floor was in the same location within the building. The new room also had a stained couch, but that was minor compared to everything else. The maintenance manager was the only bright spot in an otherwise frustrating experience. The lack of concern and poor customer service from the front desk made this a stay we won’t forget—for all the wrong reasons!!

Overall really bad experience and never booking again with expedia and surely not going to Hyatt ever again

Decent hotel, room was clean and complimentary water bottles each day was nice. AC and bathroom sink had issues though, ac didn't cool well and bathroom sink had very low water flow

Size of room was small and uncomfortable. Bed was comfortable. Sofa portion of bed was nice.

Everything was nice need some turkey sausages on that breakfast menu

Great location