Hyatt Regency Times Square

Love the stay and the staff, the breakfast was fine.

N/A

The location of the hotel was perfect for our first trip to New York City. Everything was first class and our room got upgraded to one with corner views. The only negative is waiting for elevators, which seemed to take a while.

Hotel was in amazing location by times Square, but obviously intended for more affluent clients. I was a little disappointed with no kittle or coffee making in the room and the water bottles a 6 dollars left in the room.

It was the perfect stay for us this trip.

Location, helpful front desk, quick check-in Disappointing and Unacceptable Check-Out Experience Our stay at Hyatt Regency Times Square was excellent from the moment we arrived, and everything had been going very well until check-out. Unfortunately, the behavior of two bellmen completely ruined what had otherwise been a wonderful stay. When we requested assistance with our luggage, one bellman came to collect the bags from our room, while another was responsible for loading them into our car. Both were extremely rude, angry, and unnecessarily aggressive throughout the process. They did not make any effort to listen to our instructions regarding how we wanted the luggage arranged in the car. The situation became so frustrating that my husband eventually had to remove all the luggage himself and load it into the car. I immediately went to the front desk to complain. A manager was called, but unfortunately, the response was very disappointing. Instead of properly addressing the behavior or taking responsibility for the situation, the manager simply asked us what the bellmen looked like and apologized. The situation became even more unacceptable when my husband attempted to give the bellmen a tip despite their behavior. One of them actually asked him, “How much are you giving me?” My husband was so offended by this attitude that he took the money back and returned to the front desk. The manager then came down with us, where we were shocked to see that even her interaction with the bellmen appeared to lack authority. They questioned her about what she had been told, rather than showing any accountability for their behavior. We eventually left extremely disappointed. I specifically told the manager that the hotel has cameras and that she could review the footage to see exactly how the bellmen behaved toward us and how unnecessarily aggressive and disrespectful they were. This is particularly disappointing because the hotel itself was excellent and our stay had been amazing until this incident.

The location was perfect. Hotel was clean and comfortable. The restaurant was fantastic. The staff were friendly and attentive.

The location and staff and the access to all. That the room didnt offer a coffee maker for early morning coffee

Pleasant

I love love love this property!!! The customer service is the best I’ve ever experienced. My daughter sprained her ankle during our visit and the staff couldn’t do enough for her to ensure she was comfortable and could still enjoy her trip. Rooms are beautiful, clean, elevator to high rooms take no time. Hyatt thank you, we’ll be back!

Everything about my stay is 11 out of 10. The moment I stepped foot in the hotel, the staff made me feel welcome and comfortable.

Exceptional

Clean, comfortable and good location. Was lovely to walk into the hotel and relax after a busy day of sightseeing.

Great location. Room was very clean. We heard everything. From people in the hallways that sounded like they were inside our room. We could hear the tv word for word from the next room. People going in and out of their room. The noises woke us up both nights. We likely won’t stay there again because of that.

Good

Poor

Exceptional

Room and staff was wonderful. Only issue was the long wait for an elevator.

Everything from check in to check out was excellent. I cannot rate this hotel highly enough. I will definitely both recommend this property as well as potentially return to stay there again.

Great location and it was a comfortable stay overall