NH Collection New York Madison Avenue

We had a wonderful stay at NH Collection New York Madison Avenue. The hotel is perfectly located, making it easy to explore Manhattan. Everything was exceptionally clean, comfortable, and well maintained. What really sets this hotel apart, however, is its staff. Everyone we interacted with was professional, friendly, and genuinely attentive. You can tell the team is extremely well trained and truly committed to making guests feel welcome and taken care of. One experience in particular deserves recognition. After checking out and leaving New York, we realized that my wife had accidentally left her Apple AirPods Pro in our room. We contacted the hotel, and the team was able to locate them and help us arrange their return. A special thanks to Sailesh for his assistance and kindness throughout the process. It’s easy to provide great service when everything goes smoothly, but the real test of hospitality is how a hotel treats its guests even after they’ve checked out. NH Collection Madison Avenue certainly passed that test. Highly recommended! We would definitely stay here again on our next visit to New York.

Very good

Lucien went above and beyond to make our stay as comfortable and as enjoyable as can be. I cannot thank him enough for being so accomodating !

Location was great! Room was nice and spacious enough for 2. Bathroom comfortable. Our room really smelled (smoking), while it is a non smoking hotel. When we let the personnel know, we got another room, so it’s solved in a good way. Bit still strange that the sleep was there, because it was obvious and had to be noticed already.

This has been my go to hotel when I travel to NYC. All the staff there is friendly and helpful. The room is always clean. My experiences have always been great!

Exceptional

Location was good. Bed was comfortable. Size of the room was good. The soundproofing of the room was poor. The reception staff did not offer to help me with my bags at check out. The reception staff was unwilling to bring up my food delivery when I informed them I was unable to come down.

Superb

Really great location, perfect hotel for a NYC stay! The breakfasts were really good as well. Would definitely be back Nothing

location great location. great lobby and breakfast. great room

Very welcoming, friendly and helpful reception staff. Special thx !!

The location and service was great!

We had a wonderful time at the NH Collection Madison Avenue, it’s location couldn’t have been better for access to all a tourist could ask for; the room was smaller than we expected but the view from the window gifted us with none other than the Empire State Building! The bathroom had the softest handtowels I’d ever used and the lounge, bar, excercise room were a welcome resource. Serafina was great except for the noise of a full house, a bit overwhelming….would recommend highly for the price and location! Sometimes the corridor and elevator hall was packed with housemaid supplies that clashed visually with the generally serene serene atmosphere….

Second time staying here. Room are clean and relatively spacious for NYC. Also a great location in Midtown. Looking forward to our next stay there.

The location was perfect for my needs. The air conditioning worked very well and it was a comfortable room. Water pressure could have been better. Breakfast buffet was fine but not anything better than you'd have at any highway motel.

The hotel is clean and shiny, looks amazing and is in a great location, but it is more important to mention the staff, especially Nora from the reception who took care of every detail of our stay and gave us excellent treatment. Thank you very much, Nora, you're the main reason we will return to this wonderful hotel.

Loved it!

The hotel is perfectly located, close to the central station and within easy reach of many points of interest. The breakfast was very good, with a wide variety of options. The suite was also spacious and comfortable. Breakfast was more expensive when not booked in advance, but we were not informed of this beforehand. As a result, we ended up paying the higher price when we could have avoided the extra cost by booking it the day before.

Rooms on the small and dated side, but the hotel is nice overall and well situated in midtown. Although a bit dated the rooms were clean and the staff were tremendous!

Great location, beautiful hotel