The William Hotel Midtown, New York

Great place, very friendly and helpful staff

This hotel is amazing. We arrived with 3 suitcases at the bottom of a short flight of stairs up to the hotel. I went in to register and ask if there was anyone to help with luggage. Keke, the manager, got up and helped us bring all our luggage up. She was also helpful and gracious throughout our stay. There is an elevator inside, a good pub downstairs and they serve up drinks the Raines Law Room most evenings. Close walking distance to subways, restaurants and theaters. They even had a driver service to get us to the airport. My only suggestion to the hotel is to provide softer pillows. Loved our stay and will return!

Superb

The bath towel shelf in the shower was so high up, I had to stand on my tippy toes to grab a towel and I’m 5ft 5in. Likewise, the little mirror by the entry door was hung at a height for a 6 foot man to check his hair. The pillows felt like swim floaties. Great location though. And no smartly situated outlets for recharging phone and laptop.

very nice and accommodating, in house laundry and bar

Friendly staff, very nice and clean rooms

Perfect location

Conceal

The Williams was somewhat old an tired. While you enter into a lively first floor, the upper floors where the hotel rooms are located give off a concrete jungle kind of prison vibe. Concrete floors absent carpeting and a white paint scheme showing lots of bumps and marks throughout did not improve what was already an austere decor. Carpeting in rooms and hallways would help. There was a significant lack of outlets for charging electronics. The room was a decent size for Midtown Manhattan, but was completely devoid of warmth or charm.

Our room was clean and comfortable, (beds, linens and towels) but the rug on the floor had a couple of stains. The window curtains need to be replaced. The inside (the side that faces the window) was old so when you brushed up against the curtain you ended up with white powder dust all over your clothes. Of course, you only touched the inside of the curtain when you came in from the outside patio. The colors in the room were nice and bright but didn't go with the rest of the vibe of the hotel. The staff was amazing, always a smile and hello, and very helpful when we checked out with our luggage. We had to check out at 11am but didn't leave for the airport until 1pm so, they held our bags for us while we walked around a bit. One main thing to consider when booking this hotel, which I didn't think of, when entering the hotel, you have some very steep steps to walk up, and if you have luggage, it can be a challenge to carry up the stairs. There are no bellmen at this hotel. We didn't know until we were leaving that there was a back entrance through a restaurant beneath the hotel that you can roll your luggage through to take an elevator to the hotel reception desk. We like the "Speak Easy" vibe of the hotel, but the lighting was just a little too dark for our liking. The location of the hotel was nice (Midtown). It was easy to go in any direction to get where we wanted to go. There are lots of restaurants around this area which was nice.

The hotel is so cool and in a great location. The room is well designed and super spacious. Even the art in the hallways is a vibe. The pub downstairs is also AMAZING. It could be a tad cleaner, just a small amount of dust and dirt but I also did not give them a chance to fix it since I was only staying one night.

I had such an amazing experience at this hotel. The staff was super accommodating and friendly. Lilandra was so helpful when our tv was not connecting. She came to our room right away to help us. I loved our room and how spacious it was. The hotel itself was so cozy and made you feel right at home. The location was also a plus, most of the locations we had on our itinerary was about 15-20 min walk away. Highly recommend this hotel and will definitely book again!!

Great location! Clean and super kind and helpful staff.

Before my stay, the hotel processed a charge I did not expect based on my booking. I emailed asking for the General Manager, and a reservations agent replied without addressing my concern. At check-in, the front desk said it was not something she could help with. No one with authority ever responded. I was told at check-in I’d receive a text for contacting the front desk. It never came, and there is no phone in the room. The next morning the front desk was empty, with the lights and computer off. Entry at night is by door code. One evening a loud fight broke out in a neighboring room, and the hotel’s listed number reached someone off-site who didn’t know whether anyone was on the property. No one called back, and I ended up contacting 311, who sent police. The room had a sticky spill on the floor, a coffee maker that shook and made strange noises until I unplugged it, no shower shelf for toiletries, and outlets you have to get on the floor to reach. Towels were thin and rough. I expected basic follow-through and a way to reach staff. Don’t count on anyone being at the front desk.

Todo excelente 🙏

Very nice property with a wonderful, friendly staff. Great location. There is a lively evening scene —but the rooms are very quiet at all times.

The location was great, we felt very safe. The staff were helpful and friendly. The room was clean and had everything we needed. We enjoyed our stay!

My stay was such a great experience. Hotel staff is so friendly always waving good morning and goodnight. Love that there is a door code at late night hours for added safety. Such a spacious room that was full sized, perfect for me and my best friend. Highly recommend for young travelers for safety and convenient transportation a couple blocks from grand central and all major sights! Will definitely be booking again for my next trips to NYC.

Location and staff were wonderful. In room amenities were lacking with nothing being offered. Room was also quite dated. Overall happy we stayed, but would not stay again.

Very interesting place. Unassuming on 39th Street but reasonably priced and quite a large room. Very charming with a lot of character and history. The bar was great.