TownePlace Suites by Marriott New York Manhattan/Chelsea

Superb

Tiny room for 2 people but it works. Great area.

The location was great, very close to the subway and within walking distance of many attractions. The room was clean, comfortable and well equipped. The staff were friendly and helpful. A great choice for a stay in NY. I would definitely recommend this hotel. Nothing to complain about. We really enjoyed our stay.

Superb

Everything was great, great location and clean room. Too loud Air conditioning.

The location was excellent, lots of great places to see within walking distance. Easy access to subways for downtown and uptown The room was clean, but fittings in the room are in need of updating. The buffet breakfast was ample, but didn’t change at all in the 7 days we were there. No kettle in the room, but you could get a cup of tea in the foyer, however The hot water was often just lukewarm.

Good

My main issue was with the daytime staff. Unfortunately, they were unfriendly and at times disrespectful. We were also given incorrect information, and when we tried to clarify the situation, they made us feel as though we were the ones who had made the mistake instead of simply acknowledging the miscommunication. It was frustrating and definitely affected our experience. On a positive note, the night staff was completely different, much friendlier, more helpful, and pleasant to deal with. Overall, a clean and conveniently located hotel, but the customer service during the day could really be improved.

The room was very clean, the staff was fast, efficient, and friendly. And the location was central to all of our needs.

Bad

Superb

Our room was clean and bright with a comfortable bed. Breakfast was very good with a selection of hot and cold food. Great location with close distance to underground. Nice street with a lot of plants and flower stores. Rooms are quite small and there is no space to store the luggage. There is a problem with the elevators, especially when breakfast is served.

Superb

Staff where very friendly and accomadating.breakfast was really good and takeaway options abig plus.Room was perfect for me and i enjoyed the gym facilities..unfortunetly had to wait for the elevator one morning which took 20 minutes off my morning,never ever experience that before. waiting for the elevator was a first for me,it seemed to bealways busy . maybe you could make people aware of this issue on arrival to prepare them.

Great

Great stay

Exceptional

Pros: Clean beds/room. AC Temp was nice and consistent. Free breakfast and great location for subway. Friendly and helpful bellman. Housekeeping is done every day. Cons: Breakfast: Less variety for breakfast and does not cater well to vegans. Also a mismatch in their menu. Eg. guacamole was available daily plus salad for breakfast but with what? One needs to be creative with them haha. Veg sausages would have been great like in other TownePlace locations. Bathroom: the shower drain does not drain well so guaranteed bathroom flooding! We had to turn it off every 2 mins to let the water drain. Upon check in there was no extra toilet paper roll. The one in the holder almost used up. Had to call housekeeping. Kitchen: realized the can opener was broken when we had to open a can of beans. Unfortunately it only punctured it so we requested for a new or functional one. After 2 calls and 2 hours later still no can opener so we had to slowly puncture around the can to get the contents out! The can opener never came and no apologies. Phone in the room: handset was out of order. Speaker phone used instead. False fire alarm: woken up at 6am only to be told a few minutes later it was false alarm. Not notified straight away. The one who spoke on the speaker did not repeat the message so half-awake guests were all out in the hallway asking each other what was going on. Noise: Able hear the elevators next door.

Great location. Staff was fantastic. Hotel was very clean.

My only issue was the balcony door that wouldn’t lock without a fight or having to call maintenance to handle.