U Hotel Fifth Avenue

Good

The location was perfect for easily getting around New York . It was close enough to all the main attractions and the subway but far enough away to feel peaceful. I travelled with my 18 year old daughter and we felt relaxed and safe in this hotel and location . The staff were very kind , friendly and helpful . The room was compact but very clean and modern and the bed was so comfortable . I couldn’t find fault with this hotel . Rooms were a bit small but to be expected in the centre of New York .

The location was perfect for my needs on this trip: within walking distance of Penn Station, a couple of blocks from Broadway but far enough away from Times Square. The size of the room was fine for one person, but there was no chair for sitting (just the bed). The room was not overly noisy. One thing that annoyed me was the front desk's insistence that I check myself in online after I arrived. They're literally not set up to check you in themselves. As I was early for check-in, my room wasn't ready, so the front desk suggested I follow a text link to check myself in; doing so required taking a picture of my ID. I didn't want to do that, especially walking around Manhattan while waiting for my room. When the room was ready, they had me check myself in using their iPad. I know companies are trying to make their customers do more and more work so they can hire fewer people; I don't like that trend.

You cannot beat the location and ease of access. Right next to the Empire State building, one block from the 34th St B,D lines, and a few steps away from the 4,6. Plenty of shops and restaurants around as well as a quick walk up to Bryant Park. Staff was friendly and offered advice on how to get to any destination as well as reminding us to take an umbrella. We were on the 2nd floor and facing the intersection which meant lots of traffic noise. The room is a bit tight, but for a quick stay in NYC it did the job.

It was clean, staff was friendly and it was near so many things.

Exceptional

It was close to everything we wanted to do and close to the subways It was very clean and modern. We definitely loved the customer service. And John was amazing. He made sure we had everything we needed.

Great place !

Good

Exceptional

Very good

Over location of the hotel, and pleasant customer service

The staff was amazing and kind and the location is great. Super close to every major place of the city. The room is a bit small for two people.

Superb

Exceptional

Exceptional

Location It was a little shabby from the outside, the sign was a piece of cardboard with U Hotel wrote in pen and stick on the window

Good

Clean rooms, VERY centric. A little on the smaller side but good to rest after a day in NYC

Good for just a night. Location was a bit difficult to find with just a small paper sign in the front. The lobby is practically non-existent and with just one person at the desk, check-in took a bit of time. There was hardly anywhere for people waiting to stand and despite checking in (albeit the room not yet ready), guests were informed there were no public restrooms. If you store your bags for the day, they will eventually bring them to your room but it seemed more like out of necessity rather than hospitality since there was very little room to store bags on the first floor. The $23 fee upon check-in is also suspicious - you are told there is water and snacks for "free" in your room but really this covered by those fees and you can opt out of paying for it if you don't want the snacks/water. And by snacks, I mean a pack of 2 milano cookies, a small bag of doritos, one other small bag of pretzels and 2 poland spring water bottles. For $23? The room was clean but very tiny and any more than 1 night would probably become cumbersome. Bed was comfy and shower was fine. Just really difficult to move around the room.